Frequently Asked Questions
BMF CE offers classroom courses and webinars on a variety of interesting topics rarely found in the continuing education industry. Read more
Our courses are uniformly approved in several states and we offer them in the best locations throughout the U.S! You don't have to be in a stuffy meeting room.
1. How do I know if a course is approved in my state?
The Course Descriptions page contains course numbers for each state in which the course has been approved along with a brief description of each course. If the course is approved in your home state, you may earn credit for taking that course anywhere it may be offered.
2. When is the cut-off for registration of a class?
Registration for a classroom course stays open right up until the class starts, though it is a good idea to register in advance so the instructor can have the appropriate amount of material for all participants. It's always possible that a class sells out. If this happens, registration is closed as soon as we reach room capacity.
3. What happens if I am late to a class?
Each state has different rules for late arrivals. Some states do not allow anyone to sign in for the class after the instructor begins the class. Because BMFCE invites participants from many states to every class, we must follow the rules of the strictest of our supervising states. Late arrivals may be excluded from earning credit for the class.
4. Can I receive partial credit if I arrive late or leave early?
No. Per state insurance department restrictions, we do not grant partial credit for any course.
5. How long does it take to report credits?
Reporting time may take one to five days depending on the workload of the instructor. Great attention is paid to getting credit reported before the end of the month in which the credit was earned to help those trying to renew their licenses in that month.
6. What is the refund policy?
Classes and webinars can be cancelled for a full refund up to ten days prior to the class date. Cancellations less than ten days prior to the class or webinar will result in a credit which can be used for a future class or webinar.
7. How do I participate in a webinar?
Webinars are presented using Citrix GoToTraining. Once you register and pay for the webinar, you will be sent a system-generated email with instructions for logging in to the webinar at the scheduled time. You can access the webinar using a PC, smartphone or tablet. You do not have to have a microphone but you will need to have speakers to hear the presentation or be prepared to call in for the audio portion on your phone.
8. What if I didn't receive the login information for the webinar?
There are three common possibilities. First, check your spam folders in your email account. The email would have been sent the instant the payment was processed for the webinar. Second, your payment might not have processed. There are many reasons why payments do not go through and our office is not informed as to why any of them fail. You might check with your card issuer to see if a charge for the webinar was processed. If not, please try again or call our office at 224-406-1187. Finally, you may have made an error in typing your email address in the registration form. If this is the case, you will need to call the office at 224-406-1187 and we can fix the error.
9. What time is the webinar?
BMFCE presents webinars to participants in several time zones. All times advertised on the website are shown in Central Time. Because all states in the Central Time Zone participate in Daylight Savings Time, please assume that those advertised times are Daylight Savings Time or Standard Time depending on the time of year.
Please be aware that Arizona does not participate in Daylight Savings Time. Arizona is on Mountain Standard Time all year. If you see a webinar time listed as Mountain Standard Time during Daylight Savings months, that is two hours behind Central Daylight Savings Time.